Refund & Return Policy

At Shifa Organics, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

You can request a return within 7 days of receiving your order under the following conditions:

• You received a damaged product
• You received a wrong item
• The product is unused and in its original packaging

Non-Returnable Conditions

We do not accept returns in the following cases:

• Product has been used or consumed
• Change of mind after delivery
• Minor packaging damage that does not affect product quality

Refund Process

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 3–5 working days.

Refunds will be issued through one of the following methods:

• Bank transfer
• EasyPaisa
• JazzCash

Return Shipping

Customers may be required to return the product to us.

Return shipping charges will be the responsibility of the customer unless the issue is due to our error (wrong or damaged item).

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

You may be asked to provide clear photos of the product for verification.

After verification, we will offer a replacement or refund.

Order Acceptance

Orders once confirmed cannot be cancelled at the time of delivery.

Contact Information

For return or refund requests, please contact:

Email: shifaorganicsofficial@gmail.com
Phone / WhatsApp: 03464625839
Office Hours: 10:00 AM – 6:00 PM